Strategic Plan
Our roadmap for transformative growth and excellence in water service delivery
Five Core Strategic Themes
Our strategic plan is built around five key themes that guide our operations and growth.
Infrastructure Development & Expansion
Enhance water access and expand infrastructure across our service area.
Key Objectives:
- Increase water coverage from 53% to 65%
- Rehabilitate aging water supply infrastructure
- Expand water distribution network
Non-Revenue Water Management
Improve system efficiency and conserve valuable water resources.
Key Objectives:
- Reduce Non-Revenue Water from 32% to 25%
- Implement leak detection programs
- Upgrade metering systems
Operational Excellence & Human Capital
Optimize processes and empower our workforce for better service delivery.
Key Objectives:
- Reduce operational cost-to-revenue ratio from 90% to 80%
- Enhance staff training and development
- Implement digital transformation initiatives
Financial Sustainability & Growth
Ensure economic viability and invest in future projects.
Key Objectives:
- Improve revenue collection efficiency
- Diversify funding sources
- Achieve cost recovery targets
Robust Corporate Governance & Image
Uphold the highest standards of integrity, transparency, and public trust.
Key Objectives:
- Strengthen board oversight
- Enhance stakeholder engagement
- Improve corporate communications
Strategic Objectives for 2024
Measurable targets driving our strategic initiatives
Water Coverage
Increase from 53% to 65%
Non-Revenue Water
Reduce from 32% to 25%
Operational Cost Ratio
Reduce from 90% to 80%
Key Strategic Objectives
- 1
Increase Water Coverage
Expand water coverage from 53% to 65% of the population in our service area.
- 2
Rehabilitate Infrastructure
Rehabilitate and modernize aging water supply infrastructure for improved service delivery.
- 3
Expand Water Distribution Network
Expand water distribution network to serve more communities in urban and peri-urban areas.
Implementation Framework
Clear Institutional Framework
Defined roles, responsibilities, and accountability structures for effective implementation.
Rigorous M&E System
Comprehensive Monitoring & Evaluation system to track progress and ensure accountability.
Stakeholder Engagement
Participatory approach involving community, government, and development partners.
Aligned with Kenya Vision 2030
Our strategic plan supports the national development blueprint's goal of universal access to clean water and improved sanitation for all Kenyans.
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